ACN 169 569 537 Pty Ltd and its related entities (collectively, ThomsonGrant, we, our, us) recognise the importance and is committed to protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy provides a general overview on how we collect and handle your personal information.

By using our website (including our website at www.thomsongrant.com.au and any other website we may establish or operate from time to time), and/or providing your personal information to us, you consent to us handling your personal information in accordance with this Privacy Policy.

The kinds of personal information we collect and hold about you, and our use of that information, depends on the products and services we provide to you. ThomsonGrant provides real estate agency services for buying, selling, leasing, development and advertising of residential and commercial property throughout Melbourne. Additionally, we facilitate utility connections, bond lodgements, removalists, cleaners, conveyancing, financing and insurance through third party providers.

What personal information do we collect?

In general terms, personal information is any information that can be used to personally identify you and may include (but is not limited to) your name, address, date of birth, telephone number, e-mail address, insurance details, banking details, occupation information and photo identification. If you provide us with personal information about a third party (e.g a rental reference), you agree, and we collect it on the basis that, you have that person's consent for us to collect and handle their personal information in accordance with this Privacy Policy.

How do we collect your personal information?

Generally, we collect your personal information directly from you unless it is impracticable or unreasonable for us to do so. We may also collect personal information about you from third parties such as credit reporting agencies, references and statutory bodies.

What happens if we can’t collect your personal information?

If you do not provide us with your personal information described above, then we may not be able to provide products, services that you may want. If the information you provide is incorrect or incomplete, it may prevent, limit or otherwise affect our ability to provide products or services to you.

For what purposes do we collect, hold, use and disclose your personal information?

We collect, use and disclose your personal information for the purposes that you would reasonably expect. These purposes include answering enquiries and providing information or advice about our products or services, sending you communications requested by you, conducting administrative processes, conducting marketing (including direct marketing), for quality control and for security purposes. We also collect, use and disclose your personal information to update our records, keep your information up to date, to process and respond to any complaint made by you and to comply with any lawful regulation or law in co-operation with any governmental/statutory authority.

To whom may we disclose your information?

We may disclose your personal information to:
* our employees, contractors or service providers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, debt collectors, professional advisors such as accountants, solicitors, business advisors and consultants and statutory authorities;
* suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes; and
* any organisation for any authorised purpose with your express consent.

How can you access and correct your personal information?

You may request that we provide you with access to the personal information we hold about you at any time. Generally, we will provide you with access, except in limited circumstances where (as an example), it would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will provide you with the reasons for any refusal.

You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading by contacting our Privacy Officer.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response. We will endeavour to respond as quickly as possible, which will typically be within 14 days of receiving your complaint.

Do we disclose your personal information to anyone outside Australia?

Generally, we will not disclose your personal information to overseas recipients, except upon your request, or if we are authorised or required to do so by law.

If you consent to the disclosure of your personal information to an overseas entity you understand and agree that:
* ThomsonGrant can not guarantee that the overseas recipient handles your personal information in accordance with this Privacy Policy;
* ThomsonGrant will not be responsible for, or otherwise liable for the way in which the overseas recipient handles your personal information.

Our websites and links to external websites

Our websites use ‘cookies’ which is a small text file containing a unique ID number. We do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes only and is designed to assist us with your use of the website. Cookies enables us to keep track of your activity on our website and assists to measure traffic/usage patterns (to determine which areas of our website have been visited). If you do not wish to receive cookies, you can set your internet browser to block them. We may also collect your public IP address to identify your location.

ThomsonGrant’s websites contain links to third party websites. We are not responsible for the privacy, security or handling of your personal information on those websites. You should review the privacy policy and terms of use on those websites each time you visit them.

Changes to our Privacy Policy

We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with your personal information.

Contact us

If you would like further information about the way we manage your personal information, or if you have a privacy related complaint, please contact our Privacy Officer using the Contact Us page on our website.