The kinds of personal information we collect and hold about you, and our use of that information, depends on the products and services we provide to you. ThomsonGrant provides real estate agency services for buying, selling, leasing, development and advertising of residential and commercial property throughout Melbourne. Additionally, we facilitate utility connections, bond lodgements, removalists, cleaners, conveyancing, financing and insurance through third party providers.
Generally, we collect your personal information directly from you unless it is impracticable or unreasonable for us to do so. We may also collect personal information about you from third parties such as credit reporting agencies, references and statutory bodies.
If you do not provide us with your personal information described above, then we may not be able to provide products, services that you may want. If the information you provide is incorrect or incomplete, it may prevent, limit or otherwise affect our ability to provide products or services to you.
We collect, use and disclose your personal information for the purposes that you would reasonably expect. These purposes include answering enquiries and providing information or advice about our products or services, sending you communications requested by you, conducting administrative processes, conducting marketing (including direct marketing), for quality control and for security purposes. We also collect, use and disclose your personal information to update our records, keep your information up to date, to process and respond to any complaint made by you and to comply with any lawful regulation or law in co-operation with any governmental/statutory authority.
We may disclose your personal information to: * our employees, contractors or service providers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, debt collectors, professional advisors such as accountants, solicitors, business advisors and consultants and statutory authorities; * suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes; and * any organisation for any authorised purpose with your express consent.
You may request that we provide you with access to the personal information we hold about you at any time. Generally, we will provide you with access, except in limited circumstances where (as an example), it would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will provide you with the reasons for any refusal.
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading by contacting our Privacy Officer.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response. We will endeavour to respond as quickly as possible, which will typically be within 14 days of receiving your complaint.
Generally, we will not disclose your personal information to overseas recipients, except upon your request, or if we are authorised or required to do so by law.
Our websites use ‘cookies’ which is a small text file containing a unique ID number. We do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes only and is designed to assist us with your use of the website. Cookies enables us to keep track of your activity on our website and assists to measure traffic/usage patterns (to determine which areas of our website have been visited). If you do not wish to receive cookies, you can set your internet browser to block them. We may also collect your public IP address to identify your location.
If you would like further information about the way we manage your personal information, or if you have a privacy related complaint, please contact our Privacy Officer using the Contact Us page on our website.